The catch at Palácio Príncipe Real
Five things stand between the photograph and the stay. The hotel is unusually candid about most of them, because they are written into its own terms and conditions, which are worth ten minutes of your time before the deposit is taken.
On our shortlists
The smallest room starts at 550 euros a night, and the spa is two treatment rooms
For 9 to 11 February 2027, the Cosy, the entry category at 24 to 35 m², was 550 euros a night and the Grand Suite 1,100; for 20 to 22 April 2027 the same rooms were 595 and 1,250. In the Cosy that is 16 to 23 euros a square metre a night before you have chosen a view. There is one rate, flexible with breakfast, so no cheaper non-refundable price to fall back on, and Lisbon's city tax of 4 euros per guest per night, for up to seven nights, goes on top.
The money buys the house, the garden and the staff rather than facilities. Paz, the wellness area, is two treatment rooms, with 60-minute massages from 100 to 145 euros, and the hotel's own pages list no gym, sauna or steam room. What the rate includes is more generous than usual: breakfast à la carte, a minibar that is free and refilled daily, and no service charge.
What to do. Treat the rate as the price of the garden and the service, and budget treatments on top. If you only need a base for sightseeing, you would be paying for things you will not use.
The pool is shallow and sun-heated, in a garden shared with diners and smokers
The hotel calls it an Asian-style infinity pool, warmed by solar panels on the roof, and says it is a pool you can actually swim in; guests report it running cool on grey days. The hotel does not publish its size, and its own terms describe a reduced depth, ban diving, note that there is no lifeguard and keep the right to close it at any time.
The water is for residents only; the terms say non-guests may not use it. The garden around it is another matter. EVOO serves outside when the sun is out and takes bookings from non-residents when it has room, smoking is allowed in the garden, cigars included, the neighbours' windows overlook it, and a small car park on grass grids sits inside it. After 11pm the hotel can refuse access to the garden, and it is to be cleared by midnight.
What to do. If a proper swim matters, ask the hotel for the pool's length and depth before you book, because it does not publish them. On a dull day, expect it cool.
The ceilings in the photographs belong to particular rooms, and none is guaranteed
No two rooms are alike, which is the charm and the risk. The hotel sells its Signature rooms on spectacular ceilings or exceptional space, one or the other, and says only some of them have a free-standing bath. Of the Signature Suites, which include the former ballroom and the father's study, the ballroom is the one without a garden view. Some Cosy rooms were the family's children's bedrooms.
The garden side is the calm one: the hotel fitted a second set of double-glazed windows along the Rua de São Marçal frontage and double doors to every bedroom on the first and second floors. But neither a ceiling nor a side of the house is something you can book. The terms say the hotel will not normally guarantee a specific room, so the one you saw online is a request, not a reservation.
What to do. If ceilings are the point, book Signature or above and say so in writing when you book. If sleep is the point, ask for the garden side.
An 1877 house keeps its steep staircases, bathroom steps and a hill outside the door
The hotel's own terms are frank about the building. It keeps steep original staircases, raised steps into some bathrooms and, in places, slight steps or slopes into the rooms; the garden access to one room, 211, is a steep spiral staircase that you use at your own risk. The one room the hotel describes as accessible is in the Dream Garden category.
It is also a house that would rather you left the air conditioning off. It asks guests to use it sparingly, relies on thick stone walls, shutters and, on the top floor, ceiling fans, and cuts the heating or cooling automatically when a terrace or garden door is open. Outside, the hills start at the door: Praça Luís de Camões in Chiado is a 17-minute walk, on a route that climbs in both directions.
What to do. If stairs are hard, book the accessible room and ask how you reach it before you pay. Every room has air conditioning, so use it on a hot night, with the terrace or garden door shut.
Sixteen and over, two to a room, no takeaways, and leaving early costs the lot
The palace takes no guests under 16, bookings must be made by someone of 18 or over, and no room, suites included, takes more than two people, so there is no third bed for a friend or a teenager. Pets are not allowed.
Food from outside is out too. The terms forbid take-away food and drink anywhere on the premises, garden included, and delivery riders are turned away at the door. And the one rate is flexible only up to a point: cancel seven days or more before arrival and it costs nothing, but a night's deposit is charged six days out and is then non-refundable, and a cancellation within 24 hours, a no-show or an early departure is charged in full.
What to do. Families with a child under 16 and friends travelling as three should look elsewhere. Everyone else should put the six-day deposit date in the diary.
Who should skip it
Families with children under 16, three friends sharing a room, and anyone who finds steep stairs hard. Also anyone who wants a gym, a rooftop or a river view: the hotel promises none, and the spa is two treatment rooms. At 550 euros for the smallest room, you would be paying for a garden you did not come for.
Who should book it anyway
Couples marking something, and second-time visitors who want to live in a neighbourhood rather than tour it. The garden with its pool, breakfast until midday and a free minibar make the house easy to stay in, and the service is the point. Book a Signature Garden, ask for a door onto the garden, and read the terms first.
The catch elsewhere in Lisbon
- Bairro Alto HotelChiado
Rooms facing the square hear Bairro Alto nightlife and the tram until late.
- Hotel das AmoreirasAmoreiras
Not central: Chiado is downhill and the return is a climb, a taxi or the 758 bus.
- The IvensChiado
Entry rooms are small, and the hotel names no outlook for them.
- Four Seasons Hotel Ritz LisbonAvenida da Liberdade
The location is grand rather than atmospheric; old Lisbon is a walk or a taxi away.
- Memmo Príncipe RealPríncipe Real
Not every room has the view; the entry category is sold without one.
- Sublime LisboaAmoreiras
Not central; expect taxis or a long walk to the old town.
- Santiago de AlfamaAlfama
No parking in the old quarter; without the hotel's paid transfer, luggage goes up cobbled lanes.
- Palácio LudoviceSão Pedro de Alcântara
Bairro Alto nightlife brings noise to street-facing rooms, especially at weekends.
- Verride Palácio Santa CatarinaSanta Catarina
The miradouro crowd below is loud on summer evenings; ask about room position.
Questions people ask
Good questions about Palácio Príncipe Real
What are the downsides of Palácio Príncipe Real?
Five things stand between the photograph and the stay. The hotel is unusually candid about most of them, because they are written into its own terms and conditions, which are worth ten minutes of your time before the deposit is taken. The smallest room starts at 550 euros a night, and the spa is two treatment rooms The pool is shallow and sun-heated, in a garden shared with diners and smokers The ceilings in the photographs belong to particular rooms, and none is guaranteed An 1877 house keeps its steep staircases, bathroom steps and a hill outside the door Sixteen and over, two to a room, no takeaways, and leaving early costs the lot
Who should not book Palácio Príncipe Real?
Families with children under 16, three friends sharing a room, and anyone who finds steep stairs hard. Also anyone who wants a gym, a rooftop or a river view: the hotel promises none, and the spa is two treatment rooms. At 550 euros for the smallest room, you would be paying for a garden you did not come for.
Our verdict
The most personal luxury in Lisbon. If the trip is a celebration, this is the choice for it.
Last checked: September 2026